Cancellation and Refunds

Ariiyo operates a business registry and owner tools. When you pay Ariiyo — for example through a donation page or a future paid plan — this policy applies. When you order food or goods from a storefront powered by Ariiyo, the selling business sets its own refund and cancellation rules.

Voluntary donations to support Ariiyo platform development are generally non-refundable once processed, except where required by applicable law or where a payment was taken in clear error (duplicate charge, unauthorized transaction). Contact grievance@ariiyo.com within seven (7) days of the charge with your Razorpay payment reference.

When paid Menu or Store plans launch, pricing and billing terms will be shown at checkout. Unless stated otherwise at purchase:

• You may cancel renewal before the next billing date through the owner portal or by emailing legal@ariiyo.com.
• Refunds for unused portions of a subscription period may be offered at Ariiyo's discretion or as required under the Consumer Protection Act, 2019 and applicable e-commerce rules.
• Launch promotional pricing or limited slots may have additional conditions disclosed on the pricing page.

Orders placed with a business through WhatsApp cart, QR menu, or in-store POS are contracts between you and that business. Refunds, replacements, and cancellations for those orders must be requested from the merchant. Ariiyo provides software; it is not the seller of record for merchant inventory unless explicitly stated on the checkout screen.

If a payment fails, you will not be charged. For unauthorized or disputed card/UPI transactions, contact your bank or payment provider and notify us at grievance@ariiyo.com so we can investigate.

Nothing in this policy limits your rights under the Consumer Protection Act, 2019 or other mandatory Indian consumer laws. Where those laws provide stronger protections, they prevail.

Billing and refund questions: legal@ariiyo.com or grievance@ariiyo.com. See also our Grievance Redressal page.