Delete your account

Send your request from the email address or phone number registered to the account, so we can verify it is you.

• Email privacy@ariiyo.com with the subject "Delete my Ariiyo account".
• Include the app or site you used (POS app, customer app, website or owner portal) and the email or phone number on the account.
• We may ask you to confirm the request by replying from the registered email or by a one-time code to the registered phone number.
• If you do not get a reply within a few days, write to grievance@ariiyo.com.

We confirm your identity, then delete or anonymise the data listed below within 30 days of verifying your request. We email you when it is done. Staff members of a store should ask the store owner, who is the account holder, or contact us with the owner's consent.

• Your account and sign-in details, including Google sign-in identifiers, email, phone number and staff PIN.
• Your profile and settings, and push notification tokens for your devices.
• Sessions, verification codes and password-reset records.
• Customer contact details held on order and checkout records (name, phone, email, delivery address), where we are not required to keep them.
• Messages and chat history you sent to us.

Some records must be kept by law or are needed to protect other people. These are kept only as long as required and are not used for anything else:

• Order, invoice and payment records required for tax and accounting law, with personal details removed where the law allows.
• Security and access logs, kept for at least one year.
• Records needed to resolve an open dispute, complaint or legal claim.
• Public business listing information that belongs to the business rather than to you personally. Ask us if you also want a listing removed.

Deletion cannot be undone. If you own a store, its team can no longer sign in through your account, and you lose access to its orders and reports. Export anything you need first.

You can also ask us to correct your data or tell you what we hold about you. Use the same email address. See our Privacy Policy for details.

• Privacy Policy