Grievance Redressal

Use this grievance process when your concern is about Ariiyo as the platform operator, including:

• Inaccurate, misleading, or unlawful registry content that Ariiyo hosts.
• Account access, verification, or ownership disputes handled by Ariiyo.
• Privacy, data protection, or security incidents involving Ariiyo.
• Paid features, donations, subscriptions, or other charges collected by Ariiyo.
• Abuse, spam, or policy violations on the Service.

If your complaint is about a shop, restaurant, or service provider — for example product quality, order fulfilment, or staff behaviour — contact that business directly. Many listings include an enquiry or complaint form on the public business page or Contact QR code. Ariiyo is a registry and tools provider; merchants remain responsible for their own goods and services unless Ariiyo is explicitly the seller.

You may file a grievance by email or through our contact form:

• Email: grievance@ariiyo.com
• Contact form: Submit a grievance (select "Grievance / complaint" as the topic)
• Include your name, contact details, a clear description of the issue, relevant URLs or listing IDs, and any supporting documents.

In accordance with applicable Indian law, including the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023, the grievance officer for Ariiyo is:

• Name: Grievance Officer (counsel to confirm named officer)
• Email: grievance@ariiyo.com
• Address: Kochi, Kerala, India (registered office — confirm with counsel)

We aim to acknowledge grievances within twenty-four (24) hours of receipt and to resolve or respond with substantive status within fifteen (15) days, or within any longer period permitted by applicable law where complex investigation is required.

We may request additional information to verify your identity or understand the complaint. Failure to respond to reasonable requests may delay resolution.

If you are not satisfied with our response, you may have additional rights under Indian law, including:

• Lodging a complaint with the Data Protection Board of India for personal-data grievances under the Digital Personal Data Protection Act, 2023, where applicable.
• Contacting the National Consumer Helpline (1915) or your state consumer commission for consumer disputes, where applicable.
• Seeking remedies before the courts identified in our Terms and Conditions.

Platform grievances: grievance@ariiyo.com. Privacy-specific requests may also be sent to privacy@ariiyo.com.